Now, make sure that both the check boxes that reference Microsoft Word are UNchecked. In Outlook, Click on the Tools menu, the Options item, and then click on the Mail Format tab. It’s big, it’s slow, it’s overkill, and if you don’t know how to drive it just so, it can make one heck of a mess.
Recommendation #1: stop using Word as your email editor. Using Word to edit email is like driving a Greyhound Bus to visit your next door neighbor. It is notorious for generating horrible and convoluted HTML. Or more to the point, I blame Microsoft Word. Using Word to edit email is like driving a Greyhound Bus to visit your next door neighbor. You should be able to, but ultimately you cannot. For example, you might not be able to indent one paragraph without indenting all paragraphs. The problem, particularly when replying to a message that contains this convoluted mess, is that the editor you’re using to type and edit your reply, may actually not be able to properly decipher and adjust the existing formatting in a message. It may look simple on the outside, but inside? A convoluted mess. The instructions I mean are those that do things like indent, and place a bar next to this paragraph, or make this word bold, or embed a bulleted list within the message. These are the raw HTML instructions that you don’t normally see, but that cause the email to appear the way it does. I believe that the problem stems from very convoluted formatting instructions that are created within the message. I think I understand why it happens, and I definitely have some suggestions. All of a sudden, what I type doesn’t appear in the style I want it to, and for the life of me, I can’t whack it into shape. It’s a problem I commonly experience when replying to other people’s mail.
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